Shipping Policy

We strive to offer a variety of shipping options to suit your needs. Whether you are placing a local order or shopping internationally, our goal is to provide timely and reliable delivery service. Here's everything you need to know about our shipping policy:

All orders are processed within 1-2 business days. Please note, delivery times may vary depending on your location, product selection, and the shipping method chosen. For standard domestic shipping, you can expect delivery within 5-7 business days. If you're in a rush, we offer express shipping, which takes 2-3 business days for domestic deliveries. We also provide international shipping services to North America. Shipping rates will be calculated at checkout based on your delivery address.

In the event of any shipping delays or unforeseen circumstances, we will notify you as soon as possible. We do our best to ensure your items arrive safely and on time, but certain remote locations may experience longer delivery times due to their distance from fulfillment centers. Please keep an eye on your email for updates regarding tracking information.

Free Shipping on $100+ Order Deliveries of Smallwares

We believe in making shopping more affordable for our customers, which is why we offer free shipping on all domestic orders over $100 for small wares. Our free shipping promotion is designed to give you a hassle-free experience while keeping costs low. Add products to your cart, and if your order exceeds $100, you will automatically qualify for free shipping!

Custom Delivery Options for Kitchen Equipment

For larger equipment, our team will contact you directly to organize a suitable delivery range. 

Pickup & Special Orders

For local customers, we are pleased to offer in-store pickup as a convenient option. If you live near our physical store location, you can choose to pick up your order instead of having it shipped to you. This option is available free of charge, and you can pick up your order as soon as it is ready, usually within a few hours after placing your order online.

In addition to in-store pickup, we also accommodate special orders. Whether you're looking for a custom product or need help sourcing a specific item, our customer service team is happy to assist. If you're placing a special order, please reach out to us directly to discuss your needs. We’ll work with you to arrange the best shipping or pickup method for your order.

If you're unsure about which shipping method is best for you, feel free to contact us, and our team will guide you through the options available. We are committed to providing flexible solutions for all our customers, whether you're buying a few items or placing a large order.

Delivery Times & Charges

Delivery times are an essential factor in ensuring a smooth shopping experience. Here’s a quick breakdown of what you can expect depending on the shipping option you choose:

• Standard Shipping: Orders are processed within 1-2 business days and are typically delivered within 5-7 business days, depending on the delivery address.
• Express Shipping: For faster delivery, express shipping options are available, typically delivering within 2-3 business days. Additional charges may apply for this service.
• International Shipping: International orders may take longer, depending on the destination country. You can expect delivery anywhere between 7-14 business days. Rates will be calculated at checkout.

Please note that while we do our best to provide accurate delivery estimates, these times may be impacted by factors such as weather, holidays, or other unforeseen circumstances. If there are any delays, we will inform you immediately and keep you updated on your order’s status.

Delivery charges are calculated based on the weight and dimensions of the items in your cart, as well as your delivery location. You’ll see the final shipping cost before completing your order during the checkout process.

Track Your Order

Once your order has been shipped, you will receive a tracking number that you can use to monitor its progress. We understand the importance of staying updated on the status of your purchase, and our tracking system is designed to give you real-time information on where your package is and when you can expect it to arrive.

If you have any issues with tracking your order or if you need assistance, don't hesitate to reach out to our customer service team. We’re here to help make your shopping experience as smooth as possible, from checkout to delivery!