Refers to the time it takes for items to be packed from our warehouse and sent to our mailing agents. For orders that take place before 2PM, they will go out to the mailing agent during the same day. For orders that take place after 2PM, they will be dropped off on the following business day.
After processing and leaving the warehouse, items usually take between 3 and 5 days (Sountern GTA) to arrive at their destination but can take longer based on destination and order quantity.
Once an order has been sent for delivery, our team will follow up with a tracking ID.
You can skip the shipping fees with free local pickup at our warehouse location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10AM - 4 PM from Monday - Friday. Please have your order confirmation email with you when you arrive.
Warehouse Address 4140A Sladeview Crescent, Mississauga, ON L5L 6A1
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
We accept returns up to 30 days after delivery - if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
Special Order Items aren't readily available at our warehouse so we ask for additional lead time for delivery. Once your order is placed, our team will reach out to you to arrange a delivery date. Usually Special Order Products are available within 3-5 Business Days.